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Using My Account
- Rewards
- Overview
- FAQs
- How do I earn Rewards
- How can I use my Rewards?
- Is there a limit to the amount of Reward I can earn?
- Do Reward expire?
- How can I view MembersDirect™ Rewards balance?
- When are my Rewards available to me?
- What if I return or cancel my purchase?
- Ordering Information
- Warranties
- How Do I Place an Order?
- What Are My Payment Options?
- Order Confirmation
- Sales Tax
- How Will My Order Ship?
- What to Expect On Delivery
- Return, Damage and Cancellation
- Standard Return Policy
- What If My Order Arrives Damaged or Defective?
- Returning an Item or Order
- How to Request Replacements
- Canceling an Item or Order
CHANGE YOUR PASSWORD
To change your password, Logout of the website and click Member login. There is a Forget your Password link that will trigger an email to be sent to you for password reset.
EDITING YOUR ACCOUNT INFORMATION
On an existing order:
If you wish to update your membership information (name, address, email address) on an existing order, please email our customer service team at service@membersdirect.com or call 1.828.383.9928
Please note: Changing your shipping address after your order has been submitted does not guarantee the update can be made.
On your membership account:
If you wish to update or add shipping locations associated within your membership account, you may do so by visiting the website and logging in to My Account. Once you have logged in, select the ‘My Account’ from the My Account dropdown, and then Account Details in order to update your account information.
FORGOT YOUR PASSWORD?
If you have made a purchase with us before, you may login to your account using your Email Address and Password you registered as a member. If you don't know your password, click the Lost your Password link on the logon popup box.. Or you can call 828.383.9928
