CONTACT US

My Account:

My Account and Help Desk is just another way that MembersDirect® is making your online shopping experience that much easier and enjoyable. You can use this service for the following:

You can use this service for the following:

• View the most up to date information about your order.
• Obtaining tracking information/tracking numbers.
• Requesting a cancellation.
• Requesting replacement parts or a return.
• Updating your billing information.

Once you submit your cancellation, return or replacement request you will have access to submit messages directly to our team via Help Desk

Contact:

1.828.383.9928

Hours: Mon-Sat 9:00 AM -9:00 PM EST

Customer Service:

www.service@membersdirect.com

PRIVACY POLICY

Personal Information

At MembersDirect®, we understand and share your concern about privacy. We do everything in our power to ensure that any information you share with us remains confidential. We will not solicit your information.

Information Collected

However, we do collect certain types of information for internal use. These include, but are not limited to, information on items browsed and pages visited, IP addresses, and cookie information. We store and analyze this information to ensure that our sites continue to offer products and services with you in mind.

In addition to gathering demographic information, we use your Internet Protocol (IP) address to help identify you and your shopping cart. When you sign up as a member with us, we collect information such as your name, address, telephone number, email address. In the process of filling your order, when required, we do share this information with certain outside parties such as carriers, distribution centers and product manufacturers.

Emails

The personal information that MembersDirect® retains is strictly used to confirm and process your orders and to be in contact with you should the need arise. During the ordering process, you will be sent emails to confirm your order, confirm that the method of payment has been approved and give you a tracking number once the order has been shipped.

Cookies

Acceptance of cookies is not a requirement to browse our website. However, when you click on "add to cart" it does require the acceptance of cookies. Our sites use these cookies to keep track of the items in your cart so that you don't have to re-enter the information each time you visit. Cookies are never used to store sensitive information like Members names, addresses, passwords, or credit card numbers. If you object to enabling cookies on your browser or are otherwise unable to use cookies but would like to purchase an item from our website, you can place your order by calling 1.828.383.9928. Please note that any information you provide over the telephone is still subject to our Privacy Policy.

Consent

When you register for Members only pricing on our website, you are giving your approval to us to keep you informed of any special sales or promotions that may be of interest to you. Any information you provide in this regard is completely voluntary. Also, this is not the only time MembersDirect® will send you promotional material. As a member when you registered online for membership benefits, you also register for special offers, updates and special Members Only sale alerts. We may also combine any information about you that we have with other information from our business partners or other companies and affiliates.

Opting Out or Unsubscribing

You can unsubscribe to MembersDirect® members only promotional emails at any time by clicking on the Unsubscribe link in the email you received. Since our databases batch update, you may continue to receive communication for up to 7 days from the date you unsubscribed. We regret we are no longer able to accept unsubscribe requests by phone or over email to customer service. For updating your email address, please subscribe with your new id and unsubscribe the old one. Unsubscribing from promotional emails does not remove you from receiving important updates related to your account or transaction such as those related to order status or shipment.

Security

We appreciate that a new member might be hesitant to send personal information over the internet. MembersDirect® has security measures in place to protect the loss, misuse, and alteration of any information you submit on our website.

When you place an order with MembersDirect®, and as a member, you are automatically recognized and were previously assigned a membership account with us. You can come back at any time and log into your account with your email address, and all the data in your membership account will be accessible, in the event that you wish to change any of your contact information, or you wish to place future orders with us. No credit card information is ever stored.

Changes to Privacy Policy

Changes to our Privacy Policy, in whole or in part, will be indicated on our website. Also, we will notify you accordingly by sending a notice via your email address listed in your MembersDirect® account. If you have further questions about MembersDirect® Privacy Policy or have other comments on how we can improve your shopping experience with us, please do not hesitate to contact us at 1.828.383.9928.

Thank you for your continued Membership.

SECURITY INFORMATION

MembersDirect® has security measures in place to protect the loss, misuse, and alteration of any information you submit on our website.

When you place an order with MembersDirect®, as a member, you are automatically assigned an account with us. You can come back at any time and log into your account with your email address, and all the data in your account will be accessible, in the event that you wish to change any of your contact information, or you wish to place future orders with us. No credit card information is ever stored.

SEND US YOUR SUGGESTIONS

Membership feedback is especially important to us. We are always looking for better ways to serve you. We want you to be more than satisfied as a Member with MembersDirect®.

Please email us at service@MembersDirect.com.