About MembersDirect™
- Rewards
- Overview
- FAQs
- How do I earn Rewards
- How can I use my Rewards?
- Is there a limit to the amount of Reward I can earn?
- Do Reward expire?
- How can I view MembersDirect™ Rewards balance?
- When are my Rewards available to me?
- What if I return or cancel my purchase?
- Ordering Information
- Warranties
- How Do I Place an Order?
- What Are My Payment Options?
- Order Confirmation
- Sales Tax
- How Will My Order Ship?
- What to Expect On Delivery
- Return, Damage and Cancellation
- Standard Return Policy
- What If My Order Arrives Damaged or Defective?
- Returning an Item or Order
- How to Request Replacements
- Canceling an Item or Order
OVERVIEW
MembersDirect® is a one-of-a-kind Membership. A buying club that offers hundreds of thousands of items for your Home. From Furniture, Décor, Patio, Kitchen,Bathroom, and more. We offer incredible brands, selections, and savings to choose from. Whether you’re building, buying, or just getting started, MembersDirect® has you covered for everything home.
Why MembersDirect®
Every home is different. They each require a unique combination of furniture, lighting, and accessories to create a space that is both functional and beautiful. Finding the right chair or lamp can be quite a challenging task. If you have ever spent hours searching for just the right piece only to be disappointed by the available selection or by unreasonable prices, then you understand how frustrating this task can be.
Fortunately, MembersDirect®, with the assistance of our proprietary search software, has solved the problem. We bring together a vast selection of home and décor furnishings, all in one convenient spot. Our enormous selection, combined with our online shopping model, saves you both time and money. With Furniture Genie’s™ best price search, we always provide our members with the absolute best deals on everything we carry all backed with our 110% Best Price Match Guarantee.
Fantastic Selection
MembersDirect® offers one of the largest selections of home furniture and home decor items on the web. We work with hundreds of Name Brands to provide you with hundreds of thousands of options for your home. With endless products available, there is bound to be a perfect fit for every taste and budget.
Our User-Friendly Members Only Website
MembersDirect® has created a simple shopping solution. Our proprietary e-commerce technology allows you to shop thousands of options for your home, quickly and easily. No more driving around town searching for just the right price! It is super easy to scroll through to find exactly what you are looking for. Save time and money by ordering furniture shipped directly to your home, all at members only pricing.
Everyday Low Prices - 110% Price Match
Everybody loves to save money which is why MembersDirect® offers the best pricing on every purchase. Our unique model enables you to buy Wholesale Direct. With no costly showrooms or warehouses to maintain, we have eliminated all middle-men thereby saving you a lot of money. Buying through MembersDirect® means wholesale direct pricing on every purchase. All Backed by our 110% Price match Guarantee.
Speedy Delivery
Waiting is never fun. Our members have access to our state-of-the-art tracking software similar to Amazon Prime so you will know exactly when to expect your items. If there are any delays with your order, you will be sent an email notification as soon as the information is uploaded into our system, followed up by a courtesy call from our Concierge Customer Service team for any questions or special instructions.
Concierge Customer Service
MembersDirect® strives for ultimate member satisfaction. We are enthusiastic about creating an optimal experience. We will work hard to provide clear and concise communication while maintaining a positive and empathetic attitude. We understand that without our members, there would be no MembersDirect®. We offer fully trained Customer Service professionals to aid you with all your purchases. We take the time to process your order with the utmost care and strive to ensure that your order is met with your satisfaction.
Our members Care Center is ready to help you whether you are ready to make a purchase, follow up on your order or just looking for some more information. Give us a call! Our customer service center has friendly Customer Service Representatives ready to assist you.
Our Customer Service Representatives are available at 1.828.383.9928 from 9 am to 9 pm EST Monday through Saturday, closed on Sundays.
Privacy Policy
MembersDirect® is committed to keeping your private information safe. We will never share or sell our information to unauthorized third parties. Shop with the confidence that your private information will remain confidential.
The MembersDirect® Guarantee
Our members are valuable, and your satisfaction is important to us. We strive to provide an online shopping experience that is both easy to use and risk-free. We aim to make every purchase go as smoothly as possible. That is why MembersDirect® offers superior customer service, secure ordering, and members only pricing on the Items we carry. Including free standard shipping, plus discounted white glove delivery options for larger items. All backed with our 110% Best Price match guarantee.
Welcome to the family of incredible savings and selections.